Skip to main content
< Return to Clearesult

People First, Buildings Second: Customer Experience and Behavioral Selling


About This Course

By understanding our customer's motivations and barriers, we can use behavioral science concepts as tools to engage more persuasively with our clients and increase success rates. Customer experience (CX) is the sum of all experiences a customer has with a supplier of goods and/or services, over the duration of their relationship with that supplier. This can include awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy.

Frequently Asked Questions

What web browser should I use?

The Open edX platform works best with current versions of Chrome, Edge, Firefox, Internet Explorer, or Safari.

See our list of supported browsers for the most up-to-date information.